Dualit Toaster Timer Assembly Stock Number: ES1554296

Overall rating

• Mike London
  2.0 out of 5

  Replacement problem 22 January 2014

  First let me say I think dualit are the best toasters in the world, but how annoying is it, to go to all the time and effort of buying and fitting a replacement part, only to find the new part develops the SAME PROBLEM as the the old – within two weeks!!! What are the Quality Control guys doing, down there in Dualit land? With that said, the day was saved buy eSpares who quickly and efficiently replaced the dodgy part with new... at no extra cost. So... 5 stars to eSpares for customer support but only 1 Star for Dualit for their replacement parts and quality control. PS: I'm still wondering if this new part is going to develop the same fault as the other two, which shouldn't really be the case...so pull your socks up Dualit, and you'll find you get more of the 5 star treatment from your loyal customers.

  Response by Chris on 23 Jan 2014

  It is worth mentioning what can cause any element to fail is a 'hot spot'. on a cooker this can be fat splashing and burning. In a toaster it could occur if a bread crumb contacts the element. It may be worth checking for loose crumbs if using a 'granary' type of bread and 'dusting' the surface to remove these. As you are aware eSpares will replace a faulty part if it fails within its 'warranty period'.

  Ease of fitting	3.0 out of 5
  Quality	1.0 out of 5
  Value	2.0 out of 5

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