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Hotpoint Washing Machine Error Code F11

If your washing machine is not finishing its cycle and continues to swirl the clothes around; then you’re going to struggle to remove your now clean clothing. To help identify the cause we have investigated the more common faults which may arise.

If your washing machine is showing a F11 error on the display, the machine is most likely having a problem draining the water from the drum. Luckily, we have looked into the possible cause for the deficiency and hope this detailed article will help you bring life back to your washer.

Cause 1

Blocked Filter

Most washing machines won’t start a spin cycle until they’ve fully drained the water from the wash.

If your machine is draining very slowly or not at all the most likely cause is a blockage somewhere in the drainage system and the most common is the filter.

Safety First! Please make sure that you have disconnected the appliance from the mains before beginning any repair.

The best way to check if your filter is blocked is to:

  • Drain the water from the machine by lowering the drain hose below the water level to a bowl or your machine may have a drain hose near the filter
  • Place a towel under the filter and pull the filter out to remove any debris that may have gathered. 
  • Check the pump impeller inside the housing turns freely and is not obstructed.

eSpares Top Tip: Check your filter as part of your regular maintenance to ensure your washer runs smoothly and ensure no drainage problems.

If the filter is damaged a replacement will need to be fitted, and you can see our extensive range of washing machine filters here within our extensive selection of washing machine spares.

For a more detailed guide on how to diagnose draining and motor problems in your washing machine, watch our helpful video that is sure to aid you in fixing your washer.

How To >


Cause 2

Drain Pump

A common draining issue could be caused by a faulty drain pump, which is used to drive and drain the water out of the washer.

If you cannot hear the pump trying to empty the water when you select a drain or spin cycle, then suspect the drain pump is the issue.

Safety First! Please make sure that you have disconnected the appliance from the mains before beginning any repair.

Here’s how to check if it’s faulty:

  • Locate the drain pump
  • Using a multimeter check the Pump, you will be looking for a reading of between 100 and 300 Ohms - with a reading of zero or excessively over then a pump has failed and will require replacing. (See here for instruction on how to use a multimeter)

If you require a new drain pump, browse our extensive range of washing machine spares for that perfect replacement.

We also offer a guide on how to replace a faulty drain pump; just see our video below for further details.

How To >