Common Washing Machine Faults

Click on your specific Washing Machine fault to see causes and solutions.

• Appliance is leaking
• Appliance won't start
• Clothes damaged
• Clothes still dirty
• Door won't open at end of programme
• Drum won't rotate
• Machine overfills and floods
• No water entering
• Stuck on wash cycle
• Washer doesn't fill with water
• Washer/Dryer doesn't dry

Safety First! Please make sure that you’ve switched off your appliance and disconnected it from the mains before beginning any repair.

Clothes Damaged

Clothes Still Dirty

Door Won't Open at End of Programme

Drum Won't Rotate

Machine Overfills and Floods

No Water Entering

Stuck on Wash Cycle

Washer Doesn't Fill with Water

Washer/Dryer Doesn't Dry

• 1. Door not shut
     Check that the door is properly shut.
  2. Faulty interlock
     A faulty interlock might not allow the door to shut properly. Find your door interlock here and replace, or contact a qualified repairer.
  3. No power
     Check the flex, plug wiring, fuse and mains supply for faults.
  4. Faulty on/off switch
     Check the power light if fitted. Replace your on/off switch.
  5. Water supply disconnected or off
     If a washer dryer cannot load water it cannot start a wash cycle. Check water supply.
  1. Water overheating due to faulty programmer
     Replace faulty programmer or contact a qualified repairer.
  2. Water overheating due to faulty thermostat
     Replace faulty thermostat or contact a qualified repairer.
  3. Drum damaged or metal object in machine
     Contact a qualified repairer.
  1. Detergent dispenser clogged
     Clean the detergent tray.
  2. Loose or broken belt
     Adjust or replace drive belt.
  3. Worn motor brushes
     Find and replace motor brushes or contact a qualified repairer.
  1. Worn door seal
     Old door seals can become sticky with age and adhere to the glass. Carefully ease the door open, then replace door seal.
  2. Water still in machine
     Repeat the spin cycle to operate the pump again. Inspect the filter and clean if necessary. Inspect the outlet hoses for kinks or blockages.
  3. Door interlock faulty
     Find and replace faulty door interlock or contact a qualified repairer.
  4. Door handle broken
     Replace door handle.
  1. Loose or worn drive belt
     Adjust or replace belt.
  2. Worn motor brushes
     Find and replace motor brushes or contact a qualified repairer.
  3. Faulty timer
     Find and replace faulty timer or contact a qualified repairer.
      
  1. Inlet valve open, or pressure switch not operating
     Disconnect machine from power supply. If water continues to flow in, the hot or cold inlet valve is faulty. Discover which one by turning off each tap in turn. Replace the faulty valve. If water stops flowing in, the pressure system is at fault. Contact a qualified repairer.
  2. Drain hose positioned too low
     Make sure the drain hose is at a height recommended in the manufacturer's instructions.
  1. Inlet hose kinked
     Free trapped hose.
  2. Taps turned off
     Open taps.
  3. Inlet valve filter blocked
     Clean or replace valve filter.
  4. Pressure system blocked
     The pressure system can become blocked in a pressurised state. This causes the appliance to think that it is full of water. Contact a qualified repairer.
  1. Faulty timer
     Advance the programme to spin cycle. Find and replace faulty timer or contact a qualified repairer.
  2. Faulty heater
     Find and replace faulty heater or contact a qualified repairer.
  3. Faulty thermostat
     Find and replace faulty thermostat or contact a qualified repairer.
  1. Hoses not correctly connected
     Check that the water supply is properly connected to the machine.
  2. Rubber hose constricted
     Ensure hose supplying water is as straight as possible and isn't bent or squashed.
  1. No water supply to condenser unit
     Check water supply is properly connected. 
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